Stay on the Snow

Payment, cancellation, & how to reach us

Booking a direct stay should be simple. Here are the answers people ask most often.

How to reach Bill

Text or call 952-451-8482 — fastest way, day or night within reason.

For pre-trip booking questions you can also leave a message at 970-550-1550.

Payment

Direct bookings are paid by credit card through Stripe. At booking we validate your card and hold it on file — nothing is charged that day. The card is automatically charged in full 90 days before check-in, and you'll receive a Stripe receipt by email when it runs. A 3% credit card processing fee is included in the rate you see at checkout.

We don't store your card number — Stripe does. Same processor that handles billions in card payments daily; same fraud protection you'd get on any major e-commerce site.

Cancellation policy

Cancel 90 or more days before arrival and the card on file is released — you owe nothing, and if we'd already charged we refund the full amount minus the 3% credit-card processing fee (Stripe's fee, not ours — we don't get it back).

Cancel within 90 days of arrival and the booking is non-refundable. Life happens — if there's an unusual circumstance, text Bill and we'll figure it out.

We don't oversell, we don't relocate guests, and we don't play resort-fee games. The price you book is the price you pay.

Add-ons

We offer paid early check-in and late check-out when the calendar allows. You'll see options during the pre-check-in flow after you book — your card is authorized but not charged until we confirm we can accommodate.

If a back-to-back booking makes it impossible, the hold is released and we apologize properly.

Where you'll see us elsewhere

These same three units are listed on Airbnb and VRBO. The prices are the same; the OTAs add their own service fees on top. Booking through this site avoids those.

If you've stayed with us through an OTA in the past and want to come back, just text Bill — past guests get the same direct rates without the OTA cut, every time.